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Something’s not working when I play movies and shows. How can I fix it?

What should I do if I’m unable to play any TV shows or movies from a specific app?

Try playing another TV show or movie from a different app. If the other show or movie plays correctly, contact the original app to find out what may be causing the issue.

You might also want to check to see if you experience the same issue for the same program on the same app when using another device such as a computer or phone. If you can’t play the same program on another device, contact the app to find out what may be causing the problem.

If you can play the same program on another device, check the sign in credentials for the app on your TV, or try signing into the app again.

 

What should I do if I’m unable to play any TV shows or movies from any app?

You can only access apps if your TV is connected to the Internet. To check if your TV is online, go to Settings > Network on your TV and look for a green checkmark that says “online.” If it's not there, you might want to try connecting it to the Internet, or restarting your modem or router.

If your TV is online but you still can’t play shows or movies, try restarting your TV by unplugging it, waiting 60 seconds, then plugging it back in.

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