Check to make sure you have an XClass TV account setup and a valid method of payment on file. To setup your XClass TV account, go to Settings > Network > Add this TV to your XClass TV account.
On your mobile device, computer or, tablet go to the website displayed on your TV screen and enter the activation code shown on the TV into the web page. Follow the instructions on the web page to complete account setup.
Chat with a real XClass TV agent between 9:00am and 9:00pm EST Monday through Friday, or 9:00am through 6:00pm EST Saturday and Sunday.