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Overview11 articles

What is XClass TV?

What can I watch?

Do I need a XClass TV account?

Do I need an internet connection?

What can I do with my Voice Remote?

Do I need to pay to use my XClass TV?

Do XClass TVs come in different sizes and resolutions?

Where can I find XClass TV open source software notices?

How do I get my Popcorn Promotion Visa Virtual Card?

How do I get my Mother’s Day Promotion Visa Virtual Card?

As an Xfinity rewards member, how do I get my Visa Virtual Card?

Setup5 articles

How do I set up my XClass TV?

How do I connect my cable tv box to my XClass TV?

How do I connect my XClass TV to the internet?

How do I setup my XClass TV remote app?

How do I connect my TV antenna to my XClass TV?

Features6 articles

What apps are available on XClass TV?

What apps are free on XClass TV?

What is Peacock and Peacock Premium?

What is My list?

What parental controls are available on XClass TV?

What accessibility features are available on XClass TV?

Account11 articles

How do I add or remove a TV from my XClass TV account?

How do I add my TV to an XClass TV account if I have already setup my TV online?

Can I watch Starz using my existing login credentials?

How do I change my XClass TV account information?

What do I do if I forgot my XClass TV account password?

How do I unpair a mobile device with my XClass TV?

How do I manage my subscriptions?

Where can I see my past purchases?

How can I protect my privacy if I sell or give away my XClass TV?

How do I deactivate my XClass TV account?

Why does XClass TV use Xfinity’s privacy policy?

Troubleshooting15 articles

How do I update my XClass TV?

How do I fix a setup issue with my XClass TV?

Something’s not working with my remote. How can I fix it?

How do I exit store mode?

Can I assign a default input to my XClass TV?

There is no sound from my cable tv box. How can I fix it?

Can I cast or screen mirror from my mobile device to my XClass TV?

My TV won’t turn on unless I perform a power cycle on my XClass TV. How can I fix it?

Something’s not working when I play movies and shows. How can I fix it?

I see an error when I subscribe to a Streaming Networks show or movie. What should I do?

Where can I go to get more help with a specific app?

Does the TV support USB playback or keyboards?

I have a Peacock Premium account from my Xfinity subscription, but when I sign in from my XClass TV, my account says I’m on Peacock Free. How can I fix it?

How do I restore my XClass TV’s factory settings?

Where do I go to get help with my XClass TV?

Account

How do I add or remove a TV from my XClass TV account?

How do I add my TV to an XClass TV account if I have already setup my TV online?

Can I watch Starz using my existing login credentials?

How do I change my XClass TV account information?

What do I do if I forgot my XClass TV account password?

How do I unpair a mobile device with my XClass TV?

How do I manage my subscriptions?

Where can I see my past purchases?

How can I protect my privacy if I sell or give away my XClass TV?

How do I deactivate my XClass TV account?

Why does XClass TV use Xfinity’s privacy policy?

Need more help?Chat with a real XClass TV agent between 9:00am and 9:00pm EST Monday through Friday, or 9:00am through 6:00pm EST Saturday and Sunday.